Frequently Asked Questions

Everything you need to know about your beauty orders

Are your beauty products 100% authentic?

Yes, all products sold on Daraz Order are sourced directly from authorized distributors or the brands themselves to ensure 100% authenticity and quality.

How long does shipping take for skincare and makeup?

Standard delivery typically takes 3-5 business days. We use climate-controlled packaging for sensitive items to ensure they arrive in perfect condition.

Can I return a beauty product if it doesn't suit my skin?

Due to hygiene reasons, we only accept returns for items that are unopened, sealed, and in their original packaging within 7 days of delivery.

What should I do if my order arrives damaged or leaked?

Please contact our customer support immediately with a photo of the damaged item. We will arrange a free replacement or a full refund right away.

What payment methods do you accept?

We accept all major credit/debit cards, digital wallets like bKash and Nagad, and Cash on Delivery (COD) for most locations.

How can I track the status of my beauty haul?

Once your order is dispatched, you will receive a tracking number via SMS and email which you can use on our website to see real-time updates.